Data protection laws changed on May 25th 2018 with the introduction of GDPR (General Data Protection Regulation). This means that as a business we have to provide details of the information we hold about you, be more transparent about how we use this data and make it much easier for the information stored to be removed on request.
No Surprises Ltd are fully committed to protecting and respecting any personal information you share with us.
Under the GDPR (General Data Protection Regulation) we control and/or process any personal information about you electronically.
We are registered with the ICO (Information Commissioners Office) under the Data Protection Register. Our registration number is: ZA170090
We collect information about you when you engage with our website and if you contact us via email.
Information we collect may includes some or all of the following:
- Phone number
- Email address
- The internet browser and devices you are using
- Cookie or Pixels information
- Data Analytics as provided by Google Analytics
We only use this information to make contact with you during projects, if you have orders placed with us/our suppliers and prior consent has been given to do so. Data provided via Google Analytics are used only to improve and enhance your online experience and Facebook Pixel information is used only in accordance with the Facebook terms & conditions.
We will never send you unsolicited ‘junk’ email or communications, or knowingly share your personal information with anyone else who might.
We do not sell or share your information to third parties and it is only accessible to compliant members of staff.
You have the right as an individual to access your personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and ask us to erase information we hold about you.
At this time we hold information as provided by you for business purposes only.
Details of information we store includes;
- Business/Personal Address
- Phone number
- Mobile number
- Email address
- Design files & final artwork
We do not use this information for marketing purposes and we never sell to 3rd party advertisers.
Any information held is stored in a safe and secure environment and is only accessible by authorised staff. Your information is held in the following locations;
- Apple contacts address book
- Excel software
- Invoices and relevant paperwork require by our accountacts/HMRC
- Password protected USB / Hard drives
- Password protected Apple computer hard drive
All information held is password protected and available only to compliant staff members.
Any printed emails used during projects will be destroyed 12 months after project completion.
Cookies, Analytics and Facebook Pixels
As a company we do not currently send out an email newsletter but should this change moving forward all required ‘opt in’ steps will be followed to ensure we have your permission before we send to you.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.